Frequently Asked Questions

The following FAQ covers questions and issues arising from Prairienet's discontinuation of email and modem dialup service as of December 31, 2008. Before you call or email us, please take a few minutes to see if your question has already been answered.

General

1. July 8, 2008. Email notice to members
2. New tech support email: prairienet.support@gmail.com
3. Why were you unable to switch to an affordable commercial spam filter option?
4. I've had a homepage on Prairienet for years. Is there a way I can keep it?

Email

1. What about email service between now and the end of the year?
2. Can you recommend a good free email service?
3. How do I set up forwarding to my new email address?
4. Can I set a vacation message to notify correspondents of my new address?
5. Squirrelmail - How can I export my address book?
6. Squirrelmail - How can I save my Inbox or other folders?
7. PINE - How can I save my address book?
8. PINE - How can I save and download my folders?
9. Is there a way to extend email forwarding beyond 12/31/2008?
10. What happens to incoming email after the shutdown?

Modem Dialup Internet Service

1. Why are you discontinuing modem dialup Internet service?
2. Do I need to find a new Internet Service Provider?
3. Can you recommend an Internet Service Provider for modem dialup or broadband?
4. I have a free NetNeighbor account and can't afford to pay for Internet access.

Mailing Lists

1. Can you recommend list hosting services?
2. How can I get a copy of my full subscriber list?
3. How can we keep our list archives?
4. Can I get stats on our list traffic?
5. Can you help me migrate my list to another Mailman list host?
6. I've moved my list but some people are still emailing the old address. What should I do?

Web Hosting Accounts

1. Is my Web Hosting account's email different from a regular member email?
2. Can you recommend a commercial Web hosting service?
3. What happens to the mail aliases we have for our virtual domain?
4. What about the email forms on our Web site? Will they still work?
5. IMPORTANT: updating your Web hosting account contact email
6. IMPORTANT: before you move your virtual domain

Please keep in mind that although we will do everything we can to ease the transition for our members, our staff resources are extremely limited. We may be unable to provide the accustomed quick turnaround time on support requests and may not be able to provide assistance to everyone who requests it.

If our online information leaves any questions unanswered, please email prairienet.support@gmail.com [note new email]. Please be sure to include all relevant information about your account and your situation or problem.